Cancellation and Refund Policy
Effective Date: January 1, 2024
Introduction
Thank you for choosing Pixeldatum Private Limited for your enterprise data management solutions. We aim to provide you with high-quality services. This Cancellation and Refund Policy outlines the terms and conditions under which you may cancel your services and request a refund.
Cancellation Policy
Subscription Services
- Monthly Subscriptions: You may cancel your monthly subscription at any time. Cancellation requests must be submitted at least 5 business days before the end of the current billing cycle to avoid being charged for the next month.
- Annual Subscriptions: Annual subscriptions can be canceled within 30 days of the initial purchase for a full refund. After the 30-day period, cancellations will take effect at the end of the current billing cycle.
- Consulting Services: Consulting services can be canceled with a minimum of 48 hours’ notice prior to the scheduled appointment. Cancellations made within this timeframe will incur a charge of 50% of the scheduled service fee.
Refund Policy
Eligibility for Refunds
- Monthly Subscriptions: If you cancel your monthly subscription before the end of the billing cycle, you will not receive a refund for the current month, but you will not be charged for subsequent months.
- Annual Subscriptions: If you cancel within the 30-day period, you will receive a full refund of the annual fee. After this period, no refunds will be issued.
- Consulting Services: Refunds for canceled consulting services will be processed if cancellation is made more than 48 hours in advance. If canceled within 48 hours, no refund will be issued.
How to Cancel
To cancel your subscription or services, please contact us via email or phone:
- Email: hr@kitolit.com
- Phone: 9110582315
Include your account details and a request for cancellation in your communication.
Processing Refunds
Refunds will be processed within 14 business days of receiving your cancellation request. The refund will be issued to the original payment method used at the time of purchase.
Changes to This Policy
Pixeldatum Private Limited reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy.
Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:
Pixeldatum Private Limited
FNO.210, Colony,
Kukatpally, Hyderabad-500072,
Telangana
Email: hr@kitolit.com
Phone: 9110582315
Thank you for choosing Pixeldatum! We appreciate your business and are here to support you.